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[Page 1] ACUSON X300 US Function Description System syngo Service Information © Siemens, 2011 The document is valid for use with the following products: ACUSON X300 and SONOVISTA X300 and ACUSON X300 Premium Edition ultrasound systems 10037409 10038837 10132436 10132987 10348531 10348533 10427540 10427541 10427605 10427629 © Siemens, 2011 - For internal use only - All documents may only be used by authorized personnel for rendering services on Siemens Healthcare Products. Any Siemens BJ document in electronic form may be printed once. Copy and distribution of electronic docu- ments and hardcopies is prohibited. Offenders will be liable for damages. All other rights are re- served. Print No.: US11-104.850.01.12.02 English Replaces: US11-104.850.01.11.02 Doc. Gen. Date: 02.11 n.a. Part No.: 2011 Ultrasound
[Page 2] 2 Copyright / Version / Disclaimer 1Copyright / Version / Disclaimer Copyright “© Siemens, 2011“ refers to the copyright of a Siemens entity such as Siemens Aktienge- sellschaft - Germany, Siemens Mindit Magnetic Resonance Ltd. - China, Siemens Shang- hai Medical Equipment Ltd. - China, Siemens Medical Solutions USA Inc. - USA and/or Siemens Healthcare Diagnostics Inc. - USA. Document Version Siemens reserves the right to change its products and services at any time. In addition, manuals are subject to change without notice. The hardcopy documents corre- spond to the version at the time of system delivery and/or printout. Versions to hardcopy documentation are not automatically distributed. Please contact your local Siemens office to order current version or refer to our website http://www.healthcare.siemens.com. Disclaimer Siemens provides this documentation “as is“ without the assumption of any liability under any theory of law. The service of equipment described herein is to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie- mens or one of its affiliates to provide such services. Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by Siemens or one of its affiliates are not entitled to use this documentation without prior written authority. ACUSON X300 US11-104.850.01.12.02 Page 2 of 100 © Siemens, 2011
[Page 3] Table of Contents 3 0Table of Contents 1________ syngo Service Information_________________________________________ 5 Service Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2________ Local Service Software Access _____________________________________ 6 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3________ Remote Service Software Access ___________________________________ 8 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Service Access Level (SAL) Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 4________ Starting the Service Software _____________________________________ 13 Starting the Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 5________ Service Software Home Menus____________________________________ 17 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 How to Use Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Local Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Manual Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Post (Power On Self Test) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Pattern Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Control Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Check Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 File Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Backup & Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Service Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Auto Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Install Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Disk Defragmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Manage User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Exit to OS Shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Remote Updating of the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 © Siemens, 2011 US11-104.850.01.12.02 Page 3 of 100 ACUSON X300
[Page 4] 4 Table of Contents 6 _______ Changes to Previous Version _____________________________________ 99 ACUSON X300 US11-104.850.01.12.02 Page 4 of 100 © Siemens, 2011
[Page 5] syngo Service Information 5 1- 1syngo Service Information Service Software Introduction 0 The Service Software is designed to follow the Med Software General Error Concept as described in General Error Concept Med, Specification Catalog. The Service Software pro- vides the Siemens ACUSON X300 ™ , AUCSON X300 ™ Premium Edition and SONOVISTA X300 ™ ultrasound systems with the mechanism to comply with the General Error Con- cept.The Service Software of SW versions 1.0/2.0/3.0 are based on the syngo Lite VE25A. The Service Software of SW versions 4.0 and higher are based on the syngo Lite VE31F. However, they have a unique customer UI compared to other syngo based modalities so the steps that the user must take to enter some of the service applications is not common with other modalities. Once a service application has been entered, the functionality is as similar as possible to the standard syngo equivalent. Where the behavior differs from stan- dard syngo behavior, it is noted within this document.The Service Software functions allow the user to check the operation of the hardware and to detect failed circuit boards. Use the methods described in this section to investigate the cause of malfunctions and the circum- stances that existed when the malfunction occurred. The Service Software screens sup- port only the English language. CAUTION The installation and service of the equipment described here are to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise authorized by Siemens or one of its affiliates to provide such services. ¹ Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or one of its affili- ates before attempting installation or service proce- dures. © Siemens, 2011 US11-104.850.01.12.02 Page 5 of 100 ACUSON X300
[Page 6] 6 Local Service Software Access 2- 2Local Service Software Access Local Service Software Access is a service session that is displayed locally on the system using the system’s control panel, keyboard, and monitor. For local users of the ultrasound system, the entry point for Service functionality is the Presets, then Service menu. The Ser- vice menu is an ultrasound-specific page, which is visible only to local users. It is not a part of the syngo Service User Interface (UI); however, part of its functionality is to provide a link for the user to open the syngo Service UI. This dialog provides information to the user as detailed below. 1. Go to the Preset Main screen by selecting the Preset button on the Control Panel of the system. Fig. 1: Preset Main Screen ACUSON X300 US11-104.850.01.12.02 Page 6 of 100 © Siemens, 2011
[Page 7] Local Service Software Access 7 2. Select the Service option within the menu tree of the Preset Main screen. Fig. 2: Service Main Screen NOTE The Remote Application Support is supported from SW ver- sion 4.0. 3. Click the Service button in the Service main screen to display the Authentication screen for local service sessions. Local service sessions are performed at the ultra- sound system using the system’s keyboard, control panel and monitor. © Siemens, 2011 US11-104.850.01.12.02 Page 7 of 100 ACUSON X300
[Page 8] 8 Remote Service Software Access 3- 3Remote Service Software Access Remote Service Software Access is a service session where the service UI is executed from some other location. It is used by network connection; a stand-alone PC which is con- nected to the system via an Ethernet crossover cable, or a remote PC which is connected via a LAN connection. This allows a Customer Service Engineer to perform service tasks on a system without being at the physical location of the system. Remote Service Software Access differs from a Local Service Software Access in that access is controlled by the ultrasound user via the Remote Service Access Control dialog. 1. Click Remote button in the Service Main screen to display the Remote Service Access Control Dialog. Fig. 3: Service Main Screen ACUSON X300 US11-104.850.01.12.02 Page 8 of 100 © Siemens, 2011
[Page 9] Remote Service Software Access 9 The following figure shows the Remote Service Access Control Dialog. Fig. 4: Remote Service Access Control Dialog The default setting is 'No Access' (ACUSON X300 r5.0 or below systems) and 'Limited Access Permanent' (ACUSON X300 r6.0 or higher systems). The Limited Access Per- manent / Limited Access allow for remote access to the system without interrupting the customer’s normal work flow. Certain service functionality needs full access permis- sion from the user, so that remote personnel can perform those functions, such as sys- tem diagnostics. At any time, the customer can select No access to terminate the remote accessibility, so the system can be used mobile. Tab. 1 Remote Service Access Control Dialog. Mode Description Full Access All Service Software func- tions are available. The sys- tem is assigned exclusively to the remote session. Limited Access The modem port will be con- Permanent tinuously available. © Siemens, 2011 US11-104.850.01.12.02 Page 9 of 100 ACUSON X300
[Page 10] 10 Remote Service Software Access Mode Description Limited Access The modem port will be available for a configurable time after it has been enabled. If the remote login does not occur during this time period, the modem port is disabled automatically. No Access User does not allow the remote access. The customer can change the access mode from Limited Access or Limited Access Permanent to Full Access and vice versa at anytime. The customer has to confirm the end of the current service mode in a pop-up window. ACUSON X300 US11-104.850.01.12.02 Page 10 of 100 © Siemens, 2011
[Page 11] Remote Service Software Access 11 Service Access Level (SAL) Strategies 3.1 There are multiple service access levels available. Each successive level allows access to the applications of all lower levels. The following table shows each level of access and who it is intended for. This table describes the general strategy only. Tab. 2 Service Level Strategies syngo Service Level ACUSON X300 Level Level 1 Level 1 Level 2 Not Mapped Level 3 Not Mapped Level 4 Not Mapped Level 5 Not Mapped Level 6 Not Mapped Level 7 Level 2 Level 8 Level 3 Level 9 Level 4 The above table shows the mapping of syngo service levels to the ACUSON X300 service levels. Some functions which are not relevant are removed, i.e., Tune-up and DICOM Tests. DIMAQ page in Preset page provides the DICOM functionality. The following diagram shows the syngo SAL structure. © Siemens, 2011 US11-104.850.01.12.02 Page 11 of 100 ACUSON X300
[Page 12] 12 Remote Service Software Access Fig. 5: SAl Structure ACUSON X300 US11-104.850.01.12.02 Page 12 of 100 © Siemens, 2011
[Page 13] Starting the Service Software 13 4- 4Starting the Service Software Starting the Service Software 0 The following steps guide how to start the service software. 1. Press the Preset key on the control panel of the system. The following screen is dis- played. Fig. 6: Preset Main Screen © Siemens, 2011 US11-104.850.01.12.02 Page 13 of 100 ACUSON X300
[Page 14] 14 Starting the Service Software 2. To access the service software functions, select the Service option from the left side of the menu tree. Fig. 7: Service Main Screen 3. Click the Service button in the Service main screen to display the Authentication screen. ACUSON X300 US11-104.850.01.12.02 Page 14 of 100 © Siemens, 2011
[Page 15] Starting the Service Software 15 4. Enter the password and click the OK button. Fig. 8: Authentication Screen NOTE The Service Software is protected by a Service Key to pre- vent unauthorized access. Service Keys are valid for one par- ticular system only over a limited time period (e.g. one year). The last 6 digits of the Service Key have to be entered into the right part every time a login is performed. The left part (14 digits) is memorized by the system if the Set as Default checkbox is selected. NOTE When the validity of the Service Key has expired, or when an incorrect Service Key has been entered, a pop-up window appears with the appropriate Service Key identification. © Siemens, 2011 US11-104.850.01.12.02 Page 15 of 100 ACUSON X300
[Page 16] 16 Starting the Service Software 5. When the proper password is entered, the following Home Menu screen is displayed. Fig. 9: Service Software Home Menu Screen NOTE To exit the service software: click the X located on the upper right-hand corner of the screen. ACUSON X300 US11-104.850.01.12.02 Page 16 of 100 © Siemens, 2011
[Page 17] Service Software Home Menus 17 5- 5 Service Software Home Menus Service Software Home Menu screen displays the site name and system information. Also, it provides menu items to access the service software. Fig. 10: Service Software Home Menu Screen Tab. 3 Site Name and System Information Data Descriptions Site Name It displays the hospital name. System Serial Num- It displays the system serial number. ber System S/W Version It shows the software version of the system. Tab. 4 Service Software Home Menu Screen Items Menu Items Comments Configuration See Section “Configuration” Diagnostics See Section “Diagnostics” © Siemens, 2011 US11-104.850.01.12.02 Page 17 of 100 ACUSON X300
[Page 18] 18 Service Software Home Menus Menu Items Comments File Tools See Section “File Tools” Backup & Restore See Section “Backup & Restore” Service Image See Section “Service Image” Auto Report See Section “Auto Report” Utilities See Section “Utilities” Software Distribution See Section “Software Distribution” Event Log See Section “Event Log” ACUSON X300 US11-104.850.01.12.02 Page 18 of 100 © Siemens, 2011
[Page 19] Service Software Home Menus 19 How to Use Service Software 5.1 The following descriptions explain how to use each item of the service software. NOTE When the reboot request message displays, make sure to restart the system. If the operation needs to be finished in the middle, click ABORT and then click HOME. HOME is strongly recommended for use when returning to the Service Soft- ware Home menus. © Siemens, 2011 US11-104.850.01.12.02 Page 19 of 100 ACUSON X300
[Page 20] 20 Service Software Home Menus Configuration 5.2 To gain access to Configuration screen by selecting Configuration button from the Home Menu screen. Fig. 11: Home Menu Screen - Configuration NOTE Software distribution screen is accessible in both Software Versions 4.0 & 5.0. However the feature is not supported in these versions. Do not attempt to download any software files using this function on SW versions below 6.0. When accessing the Configuration menu the first time, the list of system options will be shown. Refer to the following figure. Specify the options to configure by selecting the cor- responding check boxes. Only the selected options will be available in the subsequent con- figuration pages. ACUSON X300 US11-104.850.01.12.02 Page 20 of 100 © Siemens, 2011
[Page 21] Service Software Home Menus 21 NOTE The “Attached to Network” is the default setting. In the case of SW version 5.0, check the “System Management” option to make System Management Agent available. For SW version 6.0.02 and above, the “System Management” option has been removed. The management agent is available as “IBC” under the configuration listing Fig. 12: Configuration Screen - System Options The Configuration menus are available after the system option is selected and are used to edit or enter the data value for software configuration. If a data value has not assigned, it will be displayed as a blank. Local Host 0 Site Information Screen The Local Host section provides a set of functions that allow for entering general site infor- mation. The following figure illustrates the Site Information screen. © Siemens, 2011 US11-104.850.01.12.02 Page 21 of 100 ACUSON X300
[Page 22] 22 Service Software Home Menus Fig. 13: Site Information Screen The following table lists the fields and comments located on the Site Information screen. Tab. 5 Site Information Screen FIled Titles Characteristics Hospital Name The hospital name entered here is dis- played on the Service Software Home menu. Hospital Location Enter the building or room number in which the system is located. Customer ID Enter the identity number of the responsible individual. Customer Name Enter the name of the individual who is responsible for the system. Memo Enter additional information that must be associated with the system. ACUSON X300 US11-104.850.01.12.02 Page 22 of 100 © Siemens, 2011
[Page 23] Service Software Home Menus 23 Service & Time Zone Screen (Supported from SW version 4.0) This item allows the CSE to enter site-specific information for easy identification of their system. 1. Enter the information and click Save. Fig. 14: Service & Time Zone Screen - Service Tab. 6 Service Information Screen Remote Service Select the location of the Siemens Remote Service Server, to which Center the system shall be connected for remote service. This selection is used for the right configuration of the SRS routing (SRS IP-address). Worldwide there exist three SRS Server for three dif- ferent time zones: Europe (used for Europe, Africa and Middle East) USA (used for North- and South America) Asia (used for Asia and Australia) Service Center Enter the location of the Service Center responsible for this system in this box. This information is required for the generation of auto- matic reports. © Siemens, 2011 US11-104.850.01.12.02 Page 23 of 100 ACUSON X300
[Page 24] 24 Service Software Home Menus Site Identifica- The syntax of the ID is different in each country, and can be found tion Number in the Service Management System. The ID is used to define the local system in the Service Center. Service Center Enter the phone number of the appropriate service center. Phone 2. Click the Next button. The Time Zone Setting screen is displayed. Fig. 15: Service & Time Zone Screen - Setting Time If the CSE selects NTP Time Server (Network Time Protocol) box, the IP address of the NTP server for the customer's site may not be entered. In this case, the date and time manually will not be able to be entered. NOTE A check is performed to determine if the time provided by the NTP server is within the date and time range of the applica- tion licensees. If not, the NTP server will not be accepted. If no NTP server (Network Time Protocol) is available, manually enter the Time zone, date and time. In addition, Daylight Time should be set to automatic. ACUSON X300 US11-104.850.01.12.02 Page 24 of 100 © Siemens, 2011
[Page 25] Service Software Home Menus 25 System Information Screen The following figure shows the System Information screen. Fig. 16: System Information Screen © Siemens, 2011 US11-104.850.01.12.02 Page 25 of 100 ACUSON X300
[Page 26] 26 Service Software Home Menus Tab. 7 Service Information Screen Product (Model) Name Product name entered here is displayed on the Service Soft- ware Home menu. Product Serial Number Product Serial Number is displayed here. Product Part Number This number is filled in automatically according to the region. Region It displays the region where the system is located. System use Time Click Reset to set the system time usage to zero. Service Use Time (Day) Click Reset to set the system time usage to zero Inspection Schedule Check this check box and select the next time to display the Information message message for inspection schedule. display Reset User Accounts Click the Reset button to reset. (DIMAQ) Filter Maintenance Can enable/disable the air filter alert and set the schedule for (supported from SW the next alert. version 4.0) The following figure shows the Inspection Schedule Information message. Fig. 17: Inspection Schedule Information Message TCP/IP LAN (supported in SW version 1.0/2.0) The following figure shows the TCP/IP LAN screen. ACUSON X300 US11-104.850.01.12.02 Page 26 of 100 © Siemens, 2011
[Page 27] Service Software Home Menus 27 Fig. 18: TCP/IP LAN Screen In this section computer name and other network configuration information is displayed. DMS Information Screen (Supported from SW version 4.0) NOTE If the system has been static IP enabled, the system also needs the DNS server information in [Configuration > DNS] for USD Remote Lite application. NOTE The DNS server information can be lost after SW upgrade or installation. If the system lost DNS server information, enter the information again into [Configuration > DNS]. © Siemens, 2011 US11-104.850.01.12.02 Page 27 of 100 ACUSON X300
[Page 28] 28 Service Software Home Menus Fig. 19: TCP/IP LAN Screen - DNS 1. Click Use the following DNS server addresses and enter the DNS IP information. 2. Click Save , then the following message is displayed displayed in FIgure 20, below. 3. Click OK , then the system will be restarted automatically. NOTE If the DNS server information is entered with “Obtains DNS server address automatically” checked, the DNS server infor- mation will not be saved even though the system is rebooted with the System Reboot message. Fig. 20: System Reboot Message ACUSON X300 US11-104.850.01.12.02 Page 28 of 100 © Siemens, 2011
[Page 29] Service Software Home Menus 29 Routing Screen The Configure Gateway screen makes it possible to configure the static route to the SRS on systems with software versions 4.0 and 5.0. Fig. 21: Routing Screen Enter the IP address of the SRS gateway (SRS Router) to create a static route. Skip this configuration if the SRS gateway is already configured as default gateway in sec- tion(TCP/IP LAN (supported in SW version 1.0/2.0) / p. 26). The Test button verifies the connection to the gateway by a ping command. Remote Service Center shows the target SRS to whom the system belongs to according to the time zone of the system location. It is selected and configured in the Service & Time Zone menu. The Test Route button verifies the connection to the SRS Access Server by a ping command. NOTE If the ping fails, it may not be a problem in the network itself. It may also be caused by an automatic suppression of the ping, because of security reason. Please contact the network administrator in this type of case, if the connection to the SRS cannot be established successfully. Also, if the connec- tion is not established, the Routing setting will not be saved. © Siemens, 2011 US11-104.850.01.12.02 Page 29 of 100 ACUSON X300
[Page 30] 30 Service Software Home Menus NOTE In case of using software version 6.0 and above, use OS shell feature to test a “ping” to the server. The OS shell feature is available at the “Utility” menu under service page. Refer to (Exit to OS Shell / p. 84). LIcensing & Components Screen The following figures shows the Licensing & Components screen. Fig. 22: Licensing & Components Screen ACUSON X300 US11-104.850.01.12.02 Page 30 of 100 © Siemens, 2011
[Page 31] Service Software Home Menus 31 Tab. 8 LIcensing & Components Items Feature Name of the installed license is displayed here. Version Version of the installed license is displayed here. Expire Date Expiration date of the installed license is displayed here. If it’s per- manent, permanent is displayed. Status The status tells the corresponding feature is available or not in the current system. The following figure shows the screen when “Select New License File” is selected. In this section, the license file can be found by using Browse button, or searching for the hard drive history. Fig. 23: Licensing & Components Screen NOTE During the import of a licenses file, a backup of the original file will be copied into the History directory. The date-time stamp will be added to the file name. If the new license file fails, The previous license file history may be re-imported. © Siemens, 2011 US11-104.850.01.12.02 Page 31 of 100 ACUSON X300
[Page 32] 32 Service Software Home Menus NOTE In case the import of the new license file fails, selecting the license file from history menu item provides the possibility to import the backup of the original license file from the history directory. Hardware Screen The following figure shows the Hardware screen. Fig. 24: Hardware Screen This section shows the hardware information such as Hardware ID, Hardware ID type, S/N, Rev, IVK list. Service 0 The Service section provides a set of options that allow the configuration of Remote Diag- nostics functions (Auto Report, File Tools). ACUSON X300 US11-104.850.01.12.02 Page 32 of 100 © Siemens, 2011
[Page 33] Service Software Home Menus 33 Mail Screen This menu item allows the configuration of the mail target for the Auto Report function and for the Service center provided in the Customer User Interface at Option - Remote Service. A target is defined by a mail server and a mail account on that server and may be reachable via LAN, e.g., a router, or via RAS, e.g., a modem. The procedure is performed in two steps. First, configure the host name and IP address and RAS settings (only if the target is accessible via modem) of the mail targets. Then enter the e-mail address for this server. For the Siemens Remote Server (SRS), enter an e-mail address known at the mail server connected to the Siemens Remote Server. The following figures show the Main screen. Fig. 25: Mail Screen - 1st Screen Every field has to be filled in with Host data, especially, ensure the mail server TCP/IP data is entered into the TCP/P address field. NOTE The host name may contain up to 15 characters. The charac- ters [_] and [-] should be avoided, since they could cause problems (even though it is possible to enter them). © Siemens, 2011 US11-104.850.01.12.02 Page 33 of 100 ACUSON X300
[Page 34] 34 Service Software Home Menus Tab. 9 Main Items 1st. Screen Host Name Enter the host name of the mail target. Find Select the Find button to check whether the host name is known at the WINS or the Domain Name Server (DNS). If the name is found, the IP address is entered in the TCP/IP address box. TCP/IP Address If no DNS is used, manually enter the IP address into these boxes. RAS requires two IP addresses - one for the local system and the second for the remote system. For RAS, enter the second IP address. Test Select the Test button to send a PING command to the correspond- ing IP address. A TCP/IP ping may fail for the following reasons: • The remote host is turned off or not in the same network (or sub- net), or the gateway is not configured. • TCP/IP address is configured incorrectly. • Any networking device (router, switch, bridge,...) denies access to the other network. If the mail target is connected via a router, select the LAN button. If the target mail server is to be accessed via modem, select the RAS radio button. The following menu items are activated if there is an RAS connection: ACUSON X300 US11-104.850.01.12.02 Page 34 of 100 © Siemens, 2011
[Page 35] Service Software Home Menus 35 Tab. 10 Main Items LAN/RAS Phone Number Enter the modem phone number of the remote mail target. It is rec- ommended to use a comma (“,“) to separate the number to be dialed to get an outside line from the phone number. PPP Login The logical name used for the script for automatic login to the Script remote RAS (mail) target is displayed and does not need to be changed. PPP Domain The logon domain in the remote network is currently not used by the Siemens Remote Server. PPP Account Enter the login user name used for authentication on the remote system. For the Siemens Remote Server, the PPP account (Pmr9999) should be the combination of capital “P“, the lower case modality type “mr“, and the serial number, e.g., “9999“. This entry is case-sensitive. The same account has to be entered at the Siemens Remote Server. It is checked when logging into the Siemens Remote Server. PPP Pass- Enter the login password used for authentication on the remote sys- word/Verify PPP tem. This entry is case-sensitive and needs to be known at the Sie- Password mens Remote Server. The following figure shows the 2nd screen of the Mail Option. Every filed needs to be filled in with proper data on this screen. Also, ensure that the receiver’s E-mail address is filled into the E-mail address field. © Siemens, 2011 US11-104.850.01.12.02 Page 35 of 100 ACUSON X300
[Page 36] 36 Service Software Home Menus Fig. 26: Mail Screen - 2nd Screen Tab. 11 Mail Items 2nd Screen Selecting the Select the "Select Logical Name" drop-down menu to see whether Logical Name the mail target is already listed. Otherwise, enter it in the "Logical Name" menu item. Logical Name This name is used by the Auto Report tool for target selection. Main Server Select the corresponding host name for the system used as the mail Host Selection target that was defined in the previous menu. E-mail Address Enter the mail address of the mail server desired for the auto report (for example) to be sent. For the Siemens Remote Server, enter an account name at the server that defines where the auto reports should be stored. Usually the account depends on the modality (e.g., rdiag_ct). If an auto report is desired (for example) to a partic- ular mail address at headquarters, enter any mail address e.g. ([email protected]) instead of the account name. ACUSON X300 US11-104.850.01.12.02 Page 36 of 100 © Siemens, 2011
[Page 37] Service Software Home Menus 37 NOTE The check box for E-mail Address in the Remote Service Access Control Window is shown in only SW 1.0/2.0/3.0 ver- sion but not supported. Configuring Mail Services This section is only necessary for systems that use the pro-active Auto Reporting mecha- nism. If ACUSON X300 system will not be configured with pro-active Auto Reporting, skip this section. 1. Select Presets > Service > Service . 2. Enter the level-7 service password and select OK . 3. Select Configuration > Mail . 4. Define the SRS host name. NOTE The SRS regional local hosts are pre-configured in SW ver- sion r6.0 or higher. Tab. 12 SRS Regional Local Host Settings Country Rdiag Server Name IP of Access Server Europe/Africa LUX09505 194.138.39.18 North/South SRSACC1 129.73.116.92 America Asia SGPT806X 194.138.243.178 5. Select the LAN check box for the connected by section. 6. Click Save . 7. Select > to move on the Mail target (2nd) screen. NOTE Regional settings might need to be configured. Use regional documentation or contract USC or TSC centers. © Siemens, 2011 US11-104.850.01.12.02 Page 37 of 100 ACUSON X300
[Page 38] 38 Service Software Home Menus 8. Select a logical name for the Select Logical Name, the system will populate the host name and e-mail address based on the logical name selection. Tab. 13 SRS Regional Email Addresses Region Logical Name Host Name E-mail Address Europe/Africa monioring_hq_europe LUZ09505 us.autoreport.europe.health- [email protected] North/South monitoring_hq_america SRSACC1 us.autoreport.america.health- America [email protected] Asia monitoring_hq-asia SGPT806X us.autoreport.asia.health- [email protected] 9. Click Save. The system displays the following message: mail properties suc- cessfully saved. FTP Screen This menu item allows the configuration of the file transfer target (FTP) for the Auto Report and for the File Tools function. A target is defined by an FTP server and a FTP account on that server and may be reachable via LAN (e.g., a router), or via RAS (e.g., a modem). 1. Configure the host name and IP address and RAS settings (only if the target is accessi- ble via modem) of the FTP targets. 2. Enter the DTP account for the server. The following figure shows the FTP screen. ACUSON X300 US11-104.850.01.12.02 Page 38 of 100 © Siemens, 2011
[Page 39] Service Software Home Menus 39 Fig. 27: FTP Screen - 1st Screen Every field has to be filled in with Host data, especially the mail server TCP/IP data has to be entered into the TCP/P address field. NOTE The host name may contain up to 15 characters. The charac- ters [_] and [-] should be avoided, since they could cause problems (even though it is possible to enter them). © Siemens, 2011 US11-104.850.01.12.02 Page 39 of 100 ACUSON X300
[Page 40] 40 Service Software Home Menus Tab. 14 FTP Items 1st Screen Host Name Enter the host name of the mail target. Find Select the Find button to check whether the host name is known at the WINS or the Domain Name Server (DNS). If the name is found, the IP address is entered in the TCP/IP address box. TCP/IP Address If no DNS is used, then manually enter the IP address into these boxes. RAS requires two IP addresses - one for the local system and the second for the remote system. For RAS, enter the second IP address. Test Select the Test button to send a PING command to the correspond- ing IP address. A TCP/IP ping may fail for the following reasons: • The remote host is turned off or not in the same network (or sub- net), or the gateway is not configured. • TCP/IP address is configured incorrectly. • Any networking device (router, switch, bridge,...) denies access to the other network. If the mail target is connected via a router, select the LAN button. If the target FTP server is to be accessed via modem, select the RAS radio button. In case of an RAS connection, the following menu items are activated: ACUSON X300 US11-104.850.01.12.02 Page 40 of 100 © Siemens, 2011
[Page 41] Service Software Home Menus 41 Tab. 15 Main Items LAN/RAS Phone Number Enter the modem phone number of the remote mail target. It is rec- ommended to use a comma (“,“) to separate the number to be dialed to get an outside line from the phone number. PPP Login The logical name used for the script for automatic login to the Script remote RAS (mail) target is displayed and does not need to be changed. PPP Domain The logon domain in the remote network is currently not used by the Siemens Remote Server. PPP Account Enter the login user name used for authentication on the remote system. For the Siemens Remote Server, the PPP account (Pmr9999) should be the combination of capital “P“, the lower case modality type “mr“, and the serial number, e.g., “9999“. This entry is case-sensitive. The same account has to be entered at the Siemens Remote Server. It is checked when the Siemens Remote Server is logged into. PPP Pass- Enter the login password used for authentication on the remote sys- word/Verify PPP tem. This entry is case-sensitive and needs to be known at the Sie- Password mens Remote Server. The following figure shows the second screen of the FTP section. Ensure that every field is properly filled in. © Siemens, 2011 US11-104.850.01.12.02 Page 41 of 100 ACUSON X300
[Page 42] 42 Service Software Home Menus Fig. 28: FTP Screen - 2nd Screen Tab. 16 FTP Items 2nd Screen Selecting the Select the "Select Logical Name" drop-down menu to see whether Logical Name the FTP target is already listed. Otherwise, enter it in the "Logical Name" menu item. Logical Name This name is used by the Auto Report and File Tools for target selection. FTP Host Select the corresponding host name for the system used as the FTP Selection target that was defined in the previous menu. FTP User Enter the FTP account on the transfer target server where the images file is desired (for example) to be sent. Password Enter the password for the FTP user account on the transfer target server and confirm it in the next box. Configuring FTP Service Configure the file transfer protocol (FTP) target for the Auto Report and for the File & Image Tool functions from the FTP screen. ACUSON X300 US11-104.850.01.12.02 Page 42 of 100 © Siemens, 2011
[Page 43] Service Software Home Menus 43 1. Select Presets > Service > Service . 2. Enter the level-7 service password and Click OK . 3. Select Configuration > FTP . 4. Click ‘ > ‘ to move to the FTP target (second page) screen. 5. Define the Logical Name of FTP target: NOTE The FTP host name and IP addresses for the SRS routers (LAN) are pre-configured in SW version r6.0 or higher. Tab. 17 FTP Host and Logical Name by Region Global Zone FTP Host Logical Name - FTP Target Europe (Fürth) LUX09505 ftp2lux09505 North / South America SRSACC1 ftp2srsacc1 (Newark) Asia (Singapore) SGPT806X ftp2sgpt806x 6. Type: rdiagftp in the FTP User field. 7. Type: siemens in the Password field. 8. Type: siemens in the Password confirmation field. 9. Select Save>Finish>Home . Auto Transfer Screen NOTE For the FTP User name and password, always use lower case letters. Using uppper case letter will cause the file transfer to fail. If the customer agrees, automatic transfer (i.e., without user interaction) of auto reporting messages or System Management Event messages may be enabled here. Deactivate these options if the customer does not want automatic transfer of auto reporting messages. © Siemens, 2011 US11-104.850.01.12.02 Page 43 of 100 ACUSON X300
[Page 44] 44 Service Software Home Menus Fig. 29: Auto Transfer Screen System Management 0 System Management enables additional service functionality like proactive event monitor- ing and software distribution. For this functionality, the so-called Managed Node Package (MNP), which delivers the required agents on the system, is pre-installed. The System Management configuration specifies the back-end server, then installs all the agents and activates them. NOTE The System Management is supported from SW version 4.0. ACUSON X300 US11-104.850.01.12.02 Page 44 of 100 © Siemens, 2011
[Page 45] Service Software Home Menus 45 Master Screen NOTE The system management option is provide as IBC from SW version 6.0.02 and above. The major dfference between the MNP and the IBC is the way they establishing a connection. Refer to (US11-104.843.01 / Siemens Remote Services Con- figuration R6.0.02 and Above) for details. In this mask, the automatically assigned System Management Master Server (server name and IP address), which is taken from the selected Remote Service Center in the Service & Time Zone mask, is shown. Fig. 30: Master Screen Define Other If a different System Management Master Server needs to be configured for test purposes or if the server differs from the predefined one, this check-box is marked. This allows the user to fill in the differing Software Distribution Server IP Address in the IP entry field. © Siemens, 2011 US11-104.850.01.12.02 Page 45 of 100 ACUSON X300
[Page 46] 46 Service Software Home Menus Server Network Address Translation The three (3) listed servers (Asset, Event, Software Distribution Server) are the back-end servers for the System Management functions. In a standard network environment, the IP addresses for these servers are retrieved from the SD Server already configured during the registration procedure. In some cases, the network administration only allows their own address range, which would consequently sup press any traffic with the original IP address. Therefore, the Server Network Address Translation box must be checked and addresses within the allowed address range must be entered for each server. Local Host Network Address Translation If the on-site router for the SRS connection uses NAT (Network Address Translation), this check-box is selected, and the NAT IP address assigned to the original IP address, as shown in the first field, has to be reentered into the enabled address entry field. The Test button initiates a PING command to the configured SD Server IP address. A TCP/IP ping may fail for the following reasons: • The remote host is turned off or not in the same network (or subnet), or the gateway is not configured. • The TCP/IP address is configured incorrectly. • Any networking device (router, switch, bridge,...) denies access to the other network. NOTE The Reset button is available only if a value has been changed. Use the Next button to switch to the Agent Control page, keeping the entered values. Use the Go button on the Agent Control page to save the System Management Config- urations. The Save button can only be used if the System Management Server is online. Agent Controls Screen In this mask, may stop and start the System Management agents. The Event Management agent and the Software Distribution agent are combined within the so called Manage Node Package, which needs to be installed to enable the System Management functionality. ACUSON X300 US11-104.850.01.12.02 Page 46 of 100 © Siemens, 2011
[Page 47] Service Software Home Menus 47 Fig. 31: Agent Control Screen Activated With this check-box, the System Management agents can be started (and stopped). Installed With this check-box, the System Management agents are installed. The progress of the installation is shown with a progress bar at the status bar (duration approximately 15 min). Unchecking the installed check-box means de-installation of the System Management agents. The Manage Node Package is completely removed from the system. Status The user sees the status of the agents, a link can be clicked on to get additional information whenthe status value is underlined. © Siemens, 2011 US11-104.850.01.12.02 Page 47 of 100 ACUSON X300
[Page 48] 48 Service Software Home Menus Diagnostics 5.3 Access the Diagnostics screen by selecting the Diagnostics located on the Home Menu screen as follows. Fig. 32: Selection Diagnostics Menu The Diagnostics screen has 6 categories; Auto Test (or Manual Test), Report, POST, Pat- tern Test, Control Panel Test, and Check Disk. The following figure shows the Diagnostics screen. ACUSON X300 US11-104.850.01.12.02 Page 48 of 100 © Siemens, 2011
[Page 49] Service Software Home Menus 49 Fig. 33: Diagnostics Screen NOTE When the user logs on the service software with SAL 1, Auto Test is displayed instead of Manual test. Refer to (Service Access Level (SAL) Strategies / p. 11). Manual Test 0 When the user logs on the service software with SAL 7, 8, or 9, “Manual Test” is displayed instead of “Auto Test”. On the Manual Test screen, the check boxes are arranged according to hierarchy levels. They are displayed adjacent to their related test targets. Select All button enables to test all packages. Otherwise, The reset button enables the removal of the check mark from the selected targets. Checking a box will enable testing of the targets. Placing a check in a sin- gle box will cause only that target to be tested. © Siemens, 2011 US11-104.850.01.12.02 Page 49 of 100 ACUSON X300
[Page 50] 50 Service Software Home Menus For the Manual Test, perform the following steps: 1. When the check marks have been entered in the boxes for the targets, click Start to test the selected targets. Fig. 34: Manual Test Screen in Diagnostics 2. When the dialog pop-up box appears, click the OK button. The Manual Test will begin. Fig. 35: Diagnostics Pop-up Dialog Box 3. There will be pop-up dialog boxes from SW version 3.0. ACUSON X300 US11-104.850.01.12.02 Page 50 of 100 © Siemens, 2011
[Page 51] Service Software Home Menus 51 NOTE The attached transducers must be removed from the system before the TR transmit test and receive test. However, only one transducer must be connected to the LC1 (the right port) again before the B-mode test. Fig. 36: Transmit Test Fig. 37: Receive Test Fig. 38: B-Mode Test © Siemens, 2011 US11-104.850.01.12.02 Page 51 of 100 ACUSON X300
[Page 52] 52 Service Software Home Menus 4. Wait until the progressive bar gets filled. If you wish to stop during the test, click Abort. Fig. 39: Running Manual Test After the progress bar reaches 100%, the following pop-up window displays. Fig. 40: Reboot Request Window 5. Click OK button and the system reboots automatically. CAUTION System Malfunction May Occur ¹ During the operation of Auto Test or Manual Test, pressing any key is not recommended, especially the “Home or Close” buttons for safety reasons. This cau- tion also applies when the system is executed in the Remote Service Software Access mode. ACUSON X300 US11-104.850.01.12.02 Page 52 of 100 © Siemens, 2011
[Page 53] Service Software Home Menus 53 NOTE When the Auto Test or Manual Test is completed, and the pop-up message for reboot comes up, ensure to the system is restarted. Also use the Abort button if the Auto Test or Manual Test needs to be aborted in the middle of the opera- tion. Report 0 Perform the following steps to Report. 1. Click Diagnostics on the Service Software Main screen. 2. Select Report. Fig. 41: DIagnostics - Report Screen © Siemens, 2011 US11-104.850.01.12.02 Page 53 of 100 ACUSON X300
[Page 54] 54 Service Software Home Menus 3. Select the item to report within the drop-down list. Fig. 42: Selection Report Item List ACUSON X300 US11-104.850.01.12.02 Page 54 of 100 © Siemens, 2011
[Page 55] Service Software Home Menus 55 The test results are shown in the following figure. Fig. 43: Test Results Shown in Report Screen 4. When the report procedure is completed, click Close to exit. NOTE At least one transducer muat be connected on the right side port during the B-Mode testing in order to get the expected test image. If the CSE connects more than two transducers, the system priority uses the port located on the right side. Post (Power On Self Test) 0 This performs fundamental diagnostics during system power-up. Decide the frequency of the test schedule and click on the appropriate radio button as a preference. © Siemens, 2011 US11-104.850.01.12.02 Page 55 of 100 ACUSON X300
[Page 56] 56 Service Software Home Menus Fig. 44: Test Schedule Screen The user can determine the test schedule among the following time periods: • Daily • Weekly • Monthly • Off • Every bootup ACUSON X300 US11-104.850.01.12.02 Page 56 of 100 © Siemens, 2011
[Page 57] Service Software Home Menus 57 Tab. 18 Post List Segment Function File Name Front End • Real Time controller memory test RTC_memRC_BF _BistTxpg_BistTR • Receive beam former ASIC built in self _memTI_memDR test _Bist • Transmit pulse generator ASIC built in self test • TR FPGA memory test • Transducer interface memory test • Digital receiver ASIC built in self test Back End • RMP FPGA memory test RMP_mem • BEEcho processor ASIC built in self EP_Bist test FP_mem.dui • BEFlow processor ASIC memory test FP_FPGA_mem • BEFlow processor FPGA memory test SC_mem • BEScan converter ASIC memory test SIP_mem • DF FPGA memory test DSP_mem • BEDigital signal processor memory VP_mem test • BEVP FPGA memory test VI Pattern Test 0 Access the Pattern Test screen by clicking Pattern Test on the Diagnostics screen. Through this test, the VCR, printer, and the monitor of the system can be adjusted. The following figure shows the Pattern Test screen. © Siemens, 2011 US11-104.850.01.12.02 Page 57 of 100 ACUSON X300
[Page 58] 58 Service Software Home Menus Fig. 45: Pattern Test Screen Select the desired test screen from the Pattern Test screen. To return to the Pattern Test screen, click the displayed screen independently of location. ACUSON X300 US11-104.850.01.12.02 Page 58 of 100 © Siemens, 2011
[Page 59] Service Software Home Menus 59 Fig. 46: Colorbar Pattern Test Fig. 47: Graybar Pattern Test © Siemens, 2011 US11-104.850.01.12.02 Page 59 of 100 ACUSON X300
[Page 60] 60 Service Software Home Menus Fig. 48: Linearily Pattern Test Fig. 49: Resolution Pattern Test ACUSON X300 US11-104.850.01.12.02 Page 60 of 100 © Siemens, 2011
[Page 61] Service Software Home Menus 61 Fig. 50: SMPTE Pattern Test Fig. 51: Black Pattern Test © Siemens, 2011 US11-104.850.01.12.02 Page 61 of 100 ACUSON X300
[Page 62] 62 Service Software Home Menus Fig. 52: Gray20 Pattern Test Fig. 53: White Pattern Test ACUSON X300 US11-104.850.01.12.02 Page 62 of 100 © Siemens, 2011
[Page 63] Service Software Home Menus 63 Control Panel Test 0 1. Select CP Test, and click on the Start Button. The Control Panel Test screen is dis- played. Fig. 54: Selection CP Test © Siemens, 2011 US11-104.850.01.12.02 Page 63 of 100 ACUSON X300
[Page 64] 64 Service Software Home Menus Fig. 55: Control Panel Test Screen When a button, key, or knob (including DGC slide) on the actual control panel is clicked, the corresponding feature is pressed (or moved) on the Control Panel Test Screen. 2. To test LED operations of the actual control panel, click the blank boxes (or a box desired to be checked) of the buttons and knobs (except Key Board and DGC slides) on the Control Panel test screen. Fig. 56: CP Test LED Selection ACUSON X300 US11-104.850.01.12.02 Page 64 of 100 © Siemens, 2011
[Page 65] Service Software Home Menus 65 3. Verify the selected LED has been lit on the actual control panel. The LED illumination can be adjust to blink, high intensity, low intensity, or off, by select- ing the desired buttons below. Fig. 57: CP Test LED Control 4. To test buttons and knobs (except the Key board and DGC slides) on the control panel with beep sound, adjust the Volume and Time (duration) of the Beep Sound field. the duration of beep sound can be controlled from 0.1 sec. to 1.0 sec. Fig. 58: CP Test Beep Sound © Siemens, 2011 US11-104.850.01.12.02 Page 65 of 100 ACUSON X300
[Page 66] 66 Service Software Home Menus Check Disk 0 Follow the procedures below to check the system disk. 1. Select the CheckDisk from the Diagnostics drop down list as shown. Fig. 59: Selection Check Disk ACUSON X300 US11-104.850.01.12.02 Page 66 of 100 © Siemens, 2011
[Page 67] Service Software Home Menus 67 2. Enter the desired disk drive name within the Parameter field, then click Start button. Fig. 60: Selection Drive to Check © Siemens, 2011 US11-104.850.01.12.02 Page 67 of 100 ACUSON X300
[Page 68] 68 Service Software Home Menus The following figure shows an example of C drive check. User entered C: into the Parameter field, then clicked Start button. The result of the C drive check is displayed as following. Fig. 61: Check Disk Result - 1st Screen ACUSON X300 US11-104.850.01.12.02 Page 68 of 100 © Siemens, 2011
[Page 69] Service Software Home Menus 69 Fig. 62: Check Disk Result - 2nd Screen NOTE The Check Disk test is available for a single drive at once. Therefore, only one drive name has to be entered within the parameter field. © Siemens, 2011 US11-104.850.01.12.02 Page 69 of 100 ACUSON X300
[Page 70] 70 Service Software Home Menus File Tools 5.4 1. Access the File Tools screen by clicking File Tools from the Service Home Menu screen. Fig. 63: Selection File Tools Screen ACUSON X300 US11-104.850.01.12.02 Page 70 of 100 © Siemens, 2011
[Page 71] Service Software Home Menus 71 The following procedures show an example of the File Tools. In this case, the user sets “File” as a source, and “Transfer from system” as an action. Fig. 64: File Tools Screen © Siemens, 2011 US11-104.850.01.12.02 Page 71 of 100 ACUSON X300
[Page 72] 72 Service Software Home Menus Fig. 65: File Tools Screen Example The following table shows the source items and action items that can be chosen from File Tools. Tab. 19 FIle Tools Lists Source Action File Transfer from system Transfer to system Extract only Download List Show/Delete Extract List Transfer from system Show/Delete Transfer List Show/Delete ACUSON X300 US11-104.850.01.12.02 Page 72 of 100 © Siemens, 2011
[Page 73] Service Software Home Menus 73 Backup & Restore 5.5 1. Access the Backup & Restore screen by clicking Backup & Restore from the Service Fig. 66: Selection Backup & Restore Menu NOTE For the detail information, refer to (US11-105.816.01 / Back- ing Up Data) and (US11-103.816.01 / Restoring Data). © Siemens, 2011 US11-104.850.01.12.02 Page 73 of 100 ACUSON X300
[Page 74] 74 Service Software Home Menus Service Image 5.6 1. Access the Service Image screen by clicking Service Image menu from the Service Fig. 67: Selection Service Image Menu ACUSON X300 US11-104.850.01.12.02 Page 74 of 100 © Siemens, 2011
[Page 75] Service Software Home Menus 75 The Service Image screen is displayed. Fig. 68: Screen Capture Images Screen The captured images by user are displayed in this menu. From this screen the user obtains the image information such as file name and capture date. Tab. 20 Screen Capture Images Screen Items Field Comment Information It shows the file name and the captured date of the selected file. Zoom It zooms in/out the selected file. Archive It collects the selected service image. When the check box of Conduct “Screen Capture” with “Save Log” checkboxes are acti- vated, the screen capture image will be saved with save log files. For details on “Save Log” functions refer to (US11-109.840.01 / Save Logs). © Siemens, 2011 US11-104.850.01.12.02 Page 75 of 100 ACUSON X300
[Page 76] 76 Service Software Home Menus NOTE The archive function will zip the selected images to the fol- lowing path: C:\syngo_lite\Service\extract. Archive images will be saved along with log files by checking the “Save Log” checkbox or [Ctrl + Alt + S]. ACUSON X300 US11-104.850.01.12.02 Page 76 of 100 © Siemens, 2011
[Page 77] Service Software Home Menus 77 Auto Report 5.7 1. Access the Service Image screen by clicking Auto Report menu from the Service Fig. 69: Selection Auto Report Screen In this section, customize the particular template according to the user preference. The following table shows the auto report items and selections that can be chosen from the auto report menu. Tab. 21 Auto Report Items Items Selections Source Event Log File Severity All Information Warning Error © Siemens, 2011 US11-104.850.01.12.02 Page 77 of 100 ACUSON X300
[Page 78] 78 Service Software Home Menus Items Selections Mode Time Triggered Event Triggered Domain Application Customer Log Security System Mail with no attachment will full attachment with partial attachment as separate file(s) as separate file(s) without mail. The following figure shows an example of the user defined template. Fig. 70: Auto Report Screen 2. After entering the field data, click on the Save button. The template is then created as customized. ACUSON X300 US11-104.850.01.12.02 Page 78 of 100 © Siemens, 2011
[Page 79] Service Software Home Menus 79 Utilities 5.8 1. Access the Utilities menu by clicking Utilities from the Service Home Menu screen. Fig. 71: Selection Utilities Shown © Siemens, 2011 US11-104.850.01.12.02 Page 79 of 100 ACUSON X300
[Page 80] 80 Service Software Home Menus The following figure shows the Utilities screen. Fig. 72: Utilities Screen Three fields are displayed on the Utilities Screen: Installation Software, Disk Defrag- mentation, Manage User Accounts. When the Service Software is accessed with SAL 7, 8, or 9, Exit to OS Shell menu will be displayed also. Install Software 0 When the Install Software menu is selected, the following message is displayed. Fig. 73: System Reboot Request Message For more details about software installation, refer to (US11-101.816.01 / ACUSON X300 Software Installation). ACUSON X300 US11-104.850.01.12.02 Page 80 of 100 © Siemens, 2011
[Page 81] Service Software Home Menus 81 Disk Defragmentation 0 DIsk defragmentation allows the analyzation and defragmentation of the selected disk. Fig. 74: Disk Selection for Defragmentation © Siemens, 2011 US11-104.850.01.12.02 Page 81 of 100 ACUSON X300
[Page 82] 82 Service Software Home Menus 1. Select the desired disk and click Analyze button. The following screen is displayed. Fig. 75: Disk Analyzing in Progress ACUSON X300 US11-104.850.01.12.02 Page 82 of 100 © Siemens, 2011
[Page 83] Service Software Home Menus 83 When analyzation is completed, the following pop-up message appears. Fig. 76: Analyzation Complete Message Shown 2. Click the Defragment button to perform the disk defragmentation. Manage User Accounts 0 View and configure user accounts in this section. Select Manage User Accounts . The fol- lowing screen is displayed. © Siemens, 2011 US11-104.850.01.12.02 Page 83 of 100 ACUSON X300
[Page 84] 84 Service Software Home Menus Fig. 77: Manage User Accounts Screen Exit to OS Shell 0 When the service software is accessed with SAL 7, 8 or 9, Exit to OS Shell menu is dis- played from the drop-down list as seen below. ACUSON X300 US11-104.850.01.12.02 Page 84 of 100 © Siemens, 2011
[Page 85] Service Software Home Menus 85 Fig. 78: Exit to OS Shell Screen The following figure shows an example of the Exit to OS Shell screen. The Command is set as Directory Usage , and Parameter field is set as ‘C:’. © Siemens, 2011 US11-104.850.01.12.02 Page 85 of 100 ACUSON X300
[Page 86] 86 Service Software Home Menus Fig. 79: Exit to OS Shell Screen It is also possible to check network connections, configurations and settings by using OS commands such as “IPConfig” and “Ping” at NT command Interpreter. ACUSON X300 US11-104.850.01.12.02 Page 86 of 100 © Siemens, 2011
[Page 87] Service Software Home Menus 87 Fig. 80: NT Command Interpreter Screen © Siemens, 2011 US11-104.850.01.12.02 Page 87 of 100 ACUSON X300
[Page 88] 88 Service Software Home Menus Remote Updating of the Software 5.9 The installation of non-critical software packages can be coded to be installable by the sys- tem user without any CSE support. As soon as those packages are completely transferred from the software distribution server to the system (push mode), the user is notified during the system startup by a SD User Interface (pop-up) that a software package is available for installation and the user can accept the installation or decide how to proceed with it. 1. Power on the system and wait for it to boot up. Notice the current system software ver- sion is shown in the lower left corner of the screen. Fig. 81: X300 Startup Screen Shown ACUSON X300 US11-104.850.01.12.02 Page 88 of 100 © Siemens, 2011
[Page 89] Service Software Home Menus 89 2. When the system starts it automatically checks whether or not a new software package is pending for installation. The following screen will appear. Fig. 82: Siemens Remote Services Software Distribution Screen All the information in the Software Distribution screen is provided by the package itself. Without any user action, the UI stays on the screen for a specified time period, as shown in the bottom of the Software Distribution screen. After this time period elapses, the software installation request is still shown in the form of the icon in the syngo Status bar, where it can be called up at anytime. Description of the action items in the SD User Interface: - Yes Starts the installation of the software package and a progress bar is shown as well. - Defer The SD User Interface is closed, which means that the installation is postponed and that the user will be requested to install the package at the next system startup or the user can invoke it again through the icon in the Status bar. 3. Select Yes button on the screen below if you want to update the software. NOTE As long as the software package is not installed, the Soft- ware Distribution window will be displayed after each sys- tem boot, asking you to carry out the installation. © Siemens, 2011 US11-104.850.01.12.02 Page 89 of 100 ACUSON X300
[Page 90] 90 Service Software Home Menus NOTE It is recommended that the software installation be carried out immediately. If an installation has to be postponed, ensure the software is installed at the first opportunity. Fig. 83: Software Distribution Screen Shown ACUSON X300 US11-104.850.01.12.02 Page 90 of 100 © Siemens, 2011
[Page 91] Service Software Home Menus 91 4. The system starts the installation of the software package and displays the progress bar showing the remaining time. Fig. 84: Software Distribution Screen with Progress Bar Shown © Siemens, 2011 US11-104.850.01.12.02 Page 91 of 100 ACUSON X300
[Page 92] 92 Service Software Home Menus 5. When the installation of the software package has been completed successfully, a cor- responding message will be displayed. Select the OK button. Refer to figure below. Fig. 85: Software Distruibution Screen - Update Successful Message NOTE If the installation of the software package failed for any rea- son, the information on the failed installation will be automat- ically forwarded via remote to Siemens UPTIME Service Center for resolution action. ACUSON X300 US11-104.850.01.12.02 Page 92 of 100 © Siemens, 2011
[Page 93] Service Software Home Menus 93 The system will automatically start the reboot sequence. The updated system software version is shown in the lower left corner of the start up screen. Fig. 86: System Automatically Reboots 6. Select Ok to restart and apply the new configuration. © Siemens, 2011 US11-104.850.01.12.02 Page 93 of 100 ACUSON X300
[Page 94] 94 Service Software Home Menus 7. Fig. 87: System Reboot Window Shown 8. Select Yes on the Presets message window to continue. Fig. 88: Presets Message Window Shown ACUSON X300 US11-104.850.01.12.02 Page 94 of 100 © Siemens, 2011
[Page 95] Service Software Home Menus 95 9. Once the system has finished the reboot sequence, and the imaging screen has appeared, select the Preset key on the control panel keyboard. Fig. 89: Imaging Mode Screen Shown © Siemens, 2011 US11-104.850.01.12.02 Page 95 of 100 ACUSON X300
[Page 96] 96 Service Software Home Menus 10. Select Service from the Presets screen. Fig. 90: Presets Screen Shown - Service ACUSON X300 US11-104.850.01.12.02 Page 96 of 100 © Siemens, 2011
[Page 97] Service Software Home Menus 97 11. When the Service Screen appears, check to ensure the system displays the updated system software version correctly. Fig. 91: Service Screen Shown - Update Version NOTE In the event of a software package installation failure, con- tact the UPTIME Service Center for further information and support. © Siemens, 2011 US11-104.850.01.12.02 Page 97 of 100 ACUSON X300
[Page 98] 98 Service Software Home Menus Event Log 5.10 1. Access the Event Log screen by clicking Event Log on the Service Home Menu screen. Fig. 92: Selection Event Log Screen For more details about the Error Log, refer to (US11-104.840.01 / Accessing Diagnos- tics) and (US11-104.840.01 / Event Log Messages). ACUSON X300 US11-104.850.01.12.02 Page 98 of 100 © Siemens, 2011
[Page 99] Changes to Previous Version 99 6- 6Changes to Previous Version Change(s) Description Revision 12 Added version notes concerning SW version 6.0.02 and above. Removed “Software Distribu- tion” chapter. Revision 11 Added “Remote Updating of the Software” sec- tion. Revision 10 Added sections for Configuring FTP in “Service Software Home Menus” section.Removal of the Remote Application Support chapter Revision 09 Changed paragraph and Figure 102 in the “Install” section. Revision 08 Updated for X300 r5.0. Update Addition of references to ACUSON X300 Pre- mium Edition. Update Replaced System Interconnection Diagrams Update Relaced System Interconnection Diagram New document. Initial Release. © Siemens, 2011 US11-104.850.01.12.02 Page 99 of 100 ACUSON X300
[Page 100] 100 Changes to Previous Version ACUSON X300 US11-104.850.01.12.02 Page 100 of 100 © Siemens, 2011